Age Verification Policy

1) Minimum age requirement (New Zealand)

You must be at least the legal gambling age applicable to the product/service you are accessing. In New Zealand, many casino-style gambling activities are generally restricted to people 20 years and over. If a different legal age applies to a specific product or jurisdiction, the higher/stricter requirement will apply.

By creating an account, using our services, or accessing restricted content, you confirm you meet the applicable legal age requirement.

2) Age-gate and onboarding checks

• Age-gate prompt: we may ask you to confirm you are of legal age before viewing or using restricted areas.
• Date of birth collection: we may require your date of birth during registration or before enabling age-restricted features.
• Risk-based prompts: we may request additional information where signals indicate higher risk of underage access (e.g., inconsistent details, device/location anomalies, or other integrity checks).

3) Verification methods (KYC / age checks)

To confirm age and identity, we may use one or more of the following methods (directly or via service providers):

• Government-issued photo ID checks (e.g., passport, driver licence).
• Address verification (e.g., recent utility bill or official correspondence).
• Electronic identity verification using trusted databases/verification services (where available).
• Additional checks when required for security, fraud prevention, or legal compliance.

We handle personal information in line with the Privacy Act 2020 and our privacy practices. Verification data may be retained where necessary for compliance, dispute handling, and audit purposes.

4) Suspected underage users

If we suspect a user is underage, has provided false age details, or cannot complete verification:

• We may restrict access (including placing the account in a limited state) while we investigate.
• We may request additional documents or information to confirm age.
• If underage use is confirmed or verification fails, we may close or terminate the account and block further access.

5) Consequences of underage access

• We may suspend play/transactions and prevent withdrawals until checks are completed.
• We may void or reverse activity where required or permitted by law and our terms, and take steps to prevent further misuse.
• Where funds are involved, any return of funds will be handled in a way that supports legal and compliance obligations (including anti-fraud and, where applicable, AML/CFT controls).

6) Advertising, targeting, and communications

• We do not intentionally direct gambling advertising to minors.
• We may use age-screening and platform tools (where available) to exclude underage audiences from marketing.
• If your account is age-restricted, suspected underage, or closed for age reasons, we may suppress or stop marketing communications to you.
• Some marketing suppression and integrity controls may rely on cookies or device identifiers; see our privacy/cookie information for details.

7) Contact

Questions about age verification or to report suspected underage access: